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Troubleshooting Macintosh Printing AppleTalk Host Setup
10-4
Note: See your printer’s documentation for more information on printer configuration
and any printer-specific errors.
10.3.1.1 Error Messages
Macintosh print spoolers (for example, PrintMonitor or LaserSpool) typically report errors, possibly via a
“distressed printer” icon in the upper right part of the screen. If you see a similar indication on your screen,
open the spooler window and check for an error message from the printer.
If you can connect to the printer service on the Server via LAT or TCP/IP, try typing some keys to the printer
and pressing Return. The printer will typically respond with a PostScript error message like that shown in
the following figure.
Figure 10-4: PostScript Error Message
If the message is legible, the printer is apparently receiving and sending data correctly. Press Ctrl-D to
signal the end of job (and clear the error condition), and then disconnect from the service without typing
any more data.
Note: Be sure to check that any serial adapters conform to the pinouts shown in your
Installation Guide.
Unreadable error mes-
sage on the printer, or
serial errors on the
Show Port Counters
display.
The baud/parity set-
tings don’t agree.
Many printers can be configured via PostScript as well as
by switches on the printer itself. PostScript configuration
takes precedence over the switches. If you are unsure of
the current saved setup, check your printer manual for a
way to force the printer to obey the switch settings. This
typically involves switching the printer to LocalTalk mode
for a minute and then back to serial mode.
A readable error that
says something like
“Unknown command
<characters>.”
There may be a flow
control problem.
If the Server never sees the printer flow control, it may
overrun the printer buffer resulting in corrupt data.
Many printers can be configured via PostScript as well as
by switches on the printer itself. If you are unsure of the
current saved setup, check your printer manual for a way
to force the printer to obey the switch settings. This typi-
cally involves switching the printer to LocalTalk mode for
a minute and then back to serial mode.
The first print job
prints fine, but other
print jobs are garbled
or lost.
The printer cannot dis-
tinguish between jobs.
Make sure PostScript is enabled on the Server service—
this ensures that the Server will not start a new job before
the last job is finished. It will force a Ctrl-D to the printer
before beginning a new job, and wait for an acknowledg-
ment before continuing.
%% Unknown command <typed text>.
%% Flushing to end of job.
Table 10-1: Troubleshooting Macintosh Printing, cont.
Problem Possible Cause Explanation/Remedy
- Print Server Reference Manual 1
- Contents 3
- 1: Introduction 11
- 1.3 Terms 12
- 1.4 Server Features 12
- Introduction Server Features 13
- 1.5 How To Use This Manual 14
- 2: Concepts 15
- 2.3.1 Addressing 16
- 2.3.2 Zones 16
- 2.4 LAN Manager 17
- 2.5 LAT 18
- 2.6 TCP/IP 19
- TCP/IP Concepts 20
- 2.6.4 Reverse Telnet (RTEL) 21
- 2.6.5 LPR Support 21
- 2.7 NetWare 22
- 2.8 PostScript 23
- 2.9 Security 24
- 3: Getting Started 25
- 3.1.2 Using a Web Browser 26
- 3.3 Restricted Commands 28
- 3.4 Command Types 28
- 3.5 Abbreviating Keywords 29
- 3.6 Maintenance Issues 29
- 3.6.3 Rebooting the Server 30
- 3.8 System Passwords 32
- 3.9 Configuration Files 33
- 3.9.1 Using EZWebCon 34
- 3.9.2 Without EZWebCon 34
- 3.9.2.4 Download Sequence 36
- 4: Server Configuration 37
- Define Port 0 38
- Preferred “Albert” 38
- 4.3 LAT Server Parameters 39
- 4.4.2 NetWare Access Lists 40
- 4.5.1 IP Address 41
- 4.6 Creating Services 42
- Option Function 45
- 4.7 Security 46
- 4.7.2 IP Security Table 47
- Security Server Configuration 48
- 4.8 Event Logging 49
- 4.8.3 Event Classes 50
- 5: Ports 51
- 5.1.2 Serial Configuration 52
- 5.1.3 Virtual Ports 54
- 5.3 Security 55
- 5.3.3 Automatic Logouts 56
- 6: Using the Server 57
- 6.3 Local Server Commands 58
- 6.4 Status Displays 58
- 7: TCP/IP Host Setup 61
- 7.2 LPR Printing 62
- 7.2.1 LPR Basics 63
- % lpr -PServer_PRT /etc/hosts 64
- 5 Select LPR Port 65
- 7.2.3 LPR on AIX Hosts 66
- 7.2.3.1 Using UNIX Commands 67
- 7.2.3.2 Using SMIT 67
- 7.2.4 LPR on HP Hosts 68
- 7.2.5 LPR on SCO UNIX Hosts 69
- 7.3 Reverse Telnet (RTEL) 70
- # mkdir /tmp/rtel 71
- # cd /tmp/rtel 71
- # tar xvf / 71
- 1 Become superuser 72
- Execute the mkprt script 73
- 7.4 TCP Socket Connections 78
- 8: NetWare Host Setup 81
- 8.3 Printing 82
- 8.3.5 Configuring Rprinter 89
- 8.4 PCL 95
- 8.5 PostScript 95
- 8.6 Troubleshooting 95
- Area to Check Explanation 98
- Failure 99
- Failure code meaning Remedy 99
- 9: LAT Host Setup 101
- 9.1.2 Printing to a Service 102
- 9.1.3 Printing PostScript 103
- 9.2 Troubleshooting 104
- Local> MONITOR QUEUE 105
- $ EXIT %Xnnnnnnnn 106
- Area to check Explanation 107
- 10: AppleTalk Host Setup 109
- 10.2.2 Using LaserPrep 110
- 10.3.1.1 Error Messages 112
- 10.3.2 Host Troubleshooting 113
- 11: LAN Manager Host Setup 115
- 11.1.2 NetBIOS 117
- 12: Command Reference 121
- 12.3 Clear/Purge Commands 122
- 12.3.3 Clear/Purge Service 123
- 12.4 Cls 124
- 12.5 Crash 451 125
- 12.6 Define 125
- 12.7 Fg 125
- 12.8 Finger 125
- 12.9 Help 126
- 12.10 Initialize 127
- 12.11 List 128
- 12.12 Logout 128
- 12.13 Man 128
- 12.14 Mode 128
- 12.15 Monitor 129
- 12.16 Netstat 129
- 12.17 Ping 129
- 12.18 Purge 130
- 12.19 Remove Queue 130
- 12.20 Save 131
- 12.21 Set/Define IPsecurity 132
- 12.22 Set/Define Logging 133
- 12.23 Set Noprivileged 134
- 12.24.1 Define Port Access 135
- Local> SET NOPRIVILEGED 148
- 12.27.2 Define Protocols IP 149
- 12.29.1 Set/Define Service 173
- 12.30 Set/Define SNMP 181
- 12.31.5 Show/Monitor Queue 187
- Local> SHOW QUEUE Port 2 188
- Characteristics 189
- 12.32 Source 193
- 12.33 Stty 194
- 12.34 Su 194
- 12.35 Test Loop 195
- 12.36 Test Port 195
- 12.37 Test Service 196
- 12.38 Who 197
- 12.39 Zero Counters 197
- A: Contact Information 199
- B: Troubleshooting 201
- B.2 DHCP Troubleshooting 202
- B.3 BOOTP Troubleshooting 202
- B.4 RARP Troubleshooting 203
- B.5 Printing Problems 203
- B.6 PostScript Problems 203
- B.6.1 Bitmap Graphics 204
- C: Updating Software 205
- C.2 Reloading Software 206
- C.2.1.1 TCP/IP 207
- C.2.1.2 NetWare 207
- C.2.1.3 MOP 207
- Protocol Area to Check 208
- Glossary 209
- DHCP Glossary 210
- Glossary LAT 211
- Glossary RARP 213
- Glossary tap 215
- Thinwire Glossary 216
- Numerics 217
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